Delivery

• Do I need to pay customs duties and taxes for orders outside the UK?

  Duties and taxes are included with most international orders, helping to avoid unexpected charges on delivery. Duties and taxes included For the countries listed below, duties and taxes are included with your order, so there willbe no additional charges to pay when your order arrives: Australi...

• How do I check my orders fulfilment or delivery status?

  Fulfilment status You can check the status of your order by logging into your account and viewing your order history. Unfulfilled - your order has been accepted and is waiting to be processed by our fulfilment centre. Fulfilled - we have dispatched your order and it's on the way to you. We will...

• What happens if I missed the delivery of my order?

  If you miss your delivery, the courier will usually leave a card or update your tracking information with details of the next steps. You can use your tracking number to check your delivery status, rearrange delivery, or select an alternative delivery option where available. If you experience an...

• What is the delivery time and cost?

  Delivery options, costs, and estimated dispatch times can be found on our Delivery Information page. Please note that delivery times may vary depending on the delivery method selected and your location.